Return & Exchance

RETURNS & EXCHANGES

At NITECHAPEL, your satisfaction is our ritual. If our Cyber Sigilism or Opium-inspired pieces do not resonate with you as expected, we are here to assist.

1. THE 15-DAY WINDOW

Contact Period: You must contact us via service@nitechapel.com within 15 days of receiving your package.
Return Period: Once approved, the returning package must be postmarked within 14 calendar days from the date your tracking shows as "Delivered."

2. CONDITIONS FOR RETURN

To be eligible for a return or exchange, items must meet the following criteria: 

• Condition: Unworn, unwashed, and undamaged. Must be in re-sellable condition with original packaging and tags. 

• Eligible Issues: Requests are only accepted for issues regarding Quality, Size, or Color.

• Final Sale: Any items marked as "Specials" or "Clearance Sale" are final and cannot be returned or exchanged.

3. REFUND POLICY 

Order Status	Refund Details
Awaiting Shipment	Cancellations incur a 10-15% service fee for payment processing.
In Transit	Orders cannot be canceled or refunded once shipped and in transit.
Delivered	Refunded within 10-15 business days after the item arrives at our warehouse and passes inspection.

4. IMPORTANT NOTICES 

• ❌ DO NOT SEND TO THE SENDER ADDRESS: The address on the parcel is often a carrier transit warehouse. Returning items to that address will result in a loss for which we are not responsible. 

• DOA (Damaged on Arrival): If your item is damaged or incorrect upon arrival, contact us before sending it back to receive the correct warehouse address.

• Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing insurance for items over $75.

5. CUSTOMER RESPONSIBILITIES 

NITECHAPEL is not liable for

• Loss or damage of items during return transit.

• Address errors preventing delivery

• High tariffs or inability to clear customs in the recipient's country