Returns & Refunds

We want you to feel confident ordering from NITECHAPEL. If an item is not right for you, please follow the policy below.

1. RETURN REQUESTS

Contact service@nitechapel.com within 15 days of receiving your order. Returns sent without prior approval may not be accepted. After approval, the return package must be shipped within 14 days of approval.

2. RETURN CONDITIONS

Returned items must be unworn, unwashed, undamaged and in resellable condition with their original tags and packaging.

Final-sale or clearance items, customised items, items missing original tags or packaging, and requests submitted after the return window are not eligible for return or exchange.

3. RETURN SHIPPING

For returns caused by a change of mind, an incorrect size selection or personal preference, the customer is responsible for return shipping. Use a trackable shipping service. Do not return an item to the sender address shown on the parcel; contact us for the approved return address.

4. DAMAGED, INCORRECT OR DEFECTIVE ITEMS

Contact us within 3 days of delivery and provide your order number, a description of the issue, clear photos of the complete item and affected area, plus photos of the outer packaging and shipping label. After review, we may offer a replacement, refund or another appropriate solution.

5. EXCHANGES

We do not currently offer direct exchanges. You may return an eligible item and place a new order for the preferred size or product.

6. REFUNDS

After the returned item is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method within 10–15 business days. Your bank or payment provider may require additional processing time. Original shipping fees and customs charges are generally non-refundable unless required by law.

7. ORDER CHANGES AND CANCELLATIONS

If you need to change an address or size, or cancel an order, contact us within 12 hours of placing the order. Once an order has entered processing or shipping, we may be unable to change or cancel it.

8. CUSTOMER RESPONSIBILITIES

NITECHAPEL is not responsible for loss or damage during return transit, delivery problems caused by an incorrect or incomplete address, or customs charges imposed by the destination country.