FAQs

1. About NITECHAPEL

What is NITECHAPEL?

NITECHAPEL is an independent fashion brand focused on Cyber-Gothic heavyweight streetwear.

We combine dark visual language, heavyweight fabrics, oversized silhouettes, and underground influences to create clothing with a distinctive identity, strong presence, and everyday wearability.

What inspires NITECHAPEL’s designs?

Our designs draw inspiration from Gothic culture, underground music, digital art, Cyber Sigilism, dark fantasy, and alternative streetwear.

Rather than simply combining different aesthetics, we reinterpret these influences as modern streetwear designed for everyday expression.

Who is NITECHAPEL designed for?

NITECHAPEL is designed for people who do not want to be defined by conventional fashion.

If you are drawn to dark aesthetics, oversized silhouettes, heavyweight fabrics, underground culture, or visually striking graphics, NITECHAPEL may be for you.

Are NITECHAPEL products unisex?

Yes. Most NITECHAPEL products feature gender-neutral designs.

You can choose your size based on whether you prefer a more fitted or oversized appearance. Please refer to the size guide on each product page before ordering.

2. Products, Materials and Sizing

How do NITECHAPEL products fit?

Most NITECHAPEL products feature oversized, relaxed, boxy, or wide-leg silhouettes designed to create a strong sense of structure, weight, and layering.

Fit may vary between products. Please check the fit description and size guide on the individual product page before placing your order.

How should I choose my size?

We recommend comparing the measurements shown on the product page with a similar item you already own.

If you prefer a closer fit, consider choosing a smaller size. If you prefer a more relaxed or oversized silhouette, choose your usual size or a larger size, depending on the product.

If you are unsure, contact us at service@nitechapel.com and include your height, weight, usual size, and preferred fit.

How should I measure my clothing?

Lay a similar item of clothing flat and compare its measurements with the size chart on the product page.

Common measurements include:

• Chest: Measure horizontally from armpit to armpit.

• Length: Measure from the highest point of the shoulder to the bottom hem.

• Shoulder: Measure between the two shoulder points.

• Sleeve: Measure from the shoulder point to the end of the cuff.

A measurement difference of approximately 1–3 cm may occur due to different measuring methods.

What materials does NITECHAPEL use?

NITECHAPEL selects different materials according to each product’s silhouette, purpose, and intended wearing experience.

Materials currently used across selected products include:

• Heavyweight T-shirts: Some styles use 300GSM fabric made from 100% cotton for a dense, structured, and boxy feel.

• Heavyweight hoodies: Some styles use 360GSM heavyweight fleece made from 80% cotton and 20% polyester for warmth, structure, and durability.

• Compression shirts: These generally use a performance blend of 90% polyester and 10% spandex for stretch, compression, shape retention, and moisture management.

• Baggy sweatpants: Some styles use a heavyweight blend of 85% cotton and 15% polyester for comfort, structure, and drape.

Materials, fabric weight, and composition vary between products. Please refer to the specifications on the individual product page for the most accurate information.

What does GSM mean?

GSM stands for grams per square metre and is commonly used to describe the weight of a fabric.

A higher GSM generally indicates a denser and heavier fabric. However, the final feel of a garment also depends on its composition, construction, weave, and finishing process.

Some NITECHAPEL T-shirts use 300GSM heavyweight cotton, while selected hoodies use 360GSM heavyweight fleece.

Are all NITECHAPEL T-shirts made from 100% cotton?

No. Some heavyweight T-shirts are made from 100% cotton, but not every NITECHAPEL top uses the same material.

For example, our compression shirts generally use a polyester and spandex blend to provide stretch and a close, second-skin fit.

Always check the material specifications on the individual product page before ordering.

What seasons are heavyweight garments suitable for?

Our 300GSM heavyweight T-shirts are thicker and more structured than standard lightweight T-shirts. They can be worn on their own during spring, autumn, and cooler summer days, or used as a winter layering piece.

Our 360GSM heavyweight hoodies provide greater warmth and are generally suitable for autumn, winter, and cooler weather.

Actual comfort will depend on your local climate, styling, and personal temperature preference.

Will washed garments look exactly the same?

Some NITECHAPEL products feature vintage washing or acid-wash treatments.

Due to the nature of these processes, slight variations in colour, texture, fading, and distressed effects may occur between individual garments or production batches. These subtle differences are a normal characteristic of washed garments and are not considered defects.

Will the product colour look exactly the same as the photographs?

We make every effort to display product colours accurately.

However, slight colour differences may occur because of studio lighting, photography conditions, washing treatments, production batches, and individual screen settings.

How should I care for NITECHAPEL clothing?

To help preserve the garment, fabric, and printed graphics, we generally recommend:

• Wash in cold water on a gentle cycle.

• Turn the garment inside out before washing.

• Wash with similar colours.

• Do not use bleach.

• Air dry whenever possible.

• Do not iron directly over printed graphics.

Always follow the care label attached to the individual garment.

3. Orders and Payments

Which payment methods do you accept?

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express, JCB, and Diners Club International

• Debit cards: Visa, Carte Bleue, and Carte Bancaire

• PayPal

The payment options currently available in your country or region will be displayed at checkout.

Is my payment information secure?

We use SSL encryption and secure payment providers to protect your transaction and personal information.

Payments may also be subject to additional security verification, such as 3D Secure authentication, depending on your card issuer or payment provider.

Can I pay with cash on delivery?

No. We currently accept online payments by supported credit cards, debit cards, and PayPal only.

Cash on delivery and direct personal payments are not available.

Can I modify my order after placing it?

If you need to change your shipping address, size, or selected product, contact us at service@nitechapel.com as soon as possible.

We will try to assist, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel an order.

Orders that have already been shipped or are in transit cannot be cancelled or refunded. If an order is still awaiting shipment and the cancellation is approved, a 10%–15% service fee may be deducted to cover payment processing costs.

Why have I not received an order confirmation email?

An order confirmation email is normally sent automatically after payment has been completed.

Please check your spam or junk folder and confirm that the email address entered during checkout was correct.

If you still cannot find the confirmation email, contact us and provide your name and relevant payment information so that we can locate your order.

What should I do if my payment fails?

Check that your card information, billing address, and available balance are correct. You may also try another supported payment method.

If money has been deducted but no order was created, do not make the payment again. Contact us and provide the relevant payment information or a screenshot so we can investigate.

Can I use more than one discount code?

Unless otherwise stated in a promotion, only one discount code may be used per order. Discount codes generally cannot be combined.

4. Shipping and Delivery

Where does NITECHAPEL ship?

NITECHAPEL provides worldwide shipping.

Some countries or regions may be temporarily unavailable due to logistical restrictions. Available shipping options will be displayed at checkout after you enter your delivery address.

Do you offer free shipping?

Yes. We offer free standard shipping on orders over $99 USD.

The final shipping method and fee, if applicable, will be confirmed at checkout.

How long does order processing take?

Orders are usually processed within 3–6 business days after payment has been completed.

Processing includes order confirmation, product inspection, and preparation for shipment.

Processing may take longer during weekends, public holidays, promotional events, or new product releases.

How long does shipping take?

Estimated transit times after dispatch are:

• North America: United States and Canada — 7–15 business days

• Europe: United Kingdom, European Union, and other European regions — 7–15 business days

• Oceania: Australia and New Zealand — 7–15 business days

• Other regions: Asia, South America, and island destinations — 7–15 business days

These estimates do not include the 3–6 business-day processing period.

Customs inspections, weather conditions, local carrier delays, and other circumstances beyond our control may extend the delivery time.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take 24–72 hours to update after dispatch. If no information appears after this period, contact us at service@nitechapel.com.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other charges determined by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient. NITECHAPEL cannot determine or control customs charges in advance.

Customers in certain countries, including Brazil and Chile, may be required to provide relevant tax identification information at checkout to avoid customs delays.

What should I do if tracking shows “Delivered,” but I have not received my package?

First, check your mailbox, entrance, porch, reception desk, property management office, neighbours, and any other safe delivery locations.

You should also contact the local carrier directly to confirm the delivery details.

If you still cannot locate the package, contact service@nitechapel.com as soon as possible, and we will assist with the investigation.

What happens if I enter the wrong shipping address?

Contact us as soon as possible if you notice an incorrect or incomplete shipping address.

If the order has not been shipped, we will try to update it. Once the order has been dispatched, we cannot guarantee that the address can be changed.

NITECHAPEL is not responsible for loss, failed delivery, returned parcels, or additional delivery costs caused by an incorrect or incomplete address provided by the customer.

5. Returns, Exchanges and Refunds

Can I return or exchange an item?

Eligible products may be returned or exchanged for issues related to quality, size, or colour.

You must contact service@nitechapel.com within 15 days of receiving your package. Once your request has been approved, the returning package must be postmarked within 14 calendar days from the date shown as “Delivered” by the tracking information.

Returned items must be unworn, unwashed, undamaged, in resalable condition, and include their original tags and packaging.

Returns sent without prior approval may not be accepted.

Can I return an item because I changed my mind?

Under our current policy, return and exchange requests are accepted for eligible issues related to product quality, size, or colour.

A change of mind or simply no longer wanting the product is not currently listed as an eligible return reason.

Which items cannot be returned or exchanged?

The following products are generally not eligible:

• Items that have been worn, washed, used, or damaged

• Items without their original tags or packaging

• Items that are no longer in resalable condition

• Products marked as “Specials” or “Clearance Sale”

• Items returned outside the applicable return period

• Returns that have not received prior approval

Where should I send my return?

Do not send your return to the sender address shown on the original parcel. That address may belong to a carrier or transit warehouse and is not necessarily the correct returns facility.

Contact service@nitechapel.com first to receive approval and the correct return address.

NITECHAPEL is not responsible for products lost because they were returned to an unauthorised or incorrect address.

Who pays the return shipping cost?

Customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service. For items valued at more than $75 USD, we also recommend purchasing shipping insurance.

NITECHAPEL is not responsible for items lost or damaged during return transit.

If you have received an incorrect, damaged, or defective item, contact us before returning it so that we can review the case and provide the appropriate solution.

Can I exchange an item directly?

Eligible products may be exchanged after approval from our customer service team.

Contact service@nitechapel.com first so we can confirm eligibility, stock availability, and the correct return address.

How long does a refund take?

After the returned item reaches our warehouse, it will be inspected to confirm that it meets the return requirements.

Approved refunds are usually processed within 10–15 business days after the item arrives at our warehouse and passes inspection. Your bank or payment provider may require additional time to display the refund in your account.

Original shipping charges, customs duties, and related fees are generally non-refundable unless otherwise required by law.

What should I do if I receive an incorrect, damaged, or defective item?

Contact service@nitechapel.com within 15 days of receiving your package.

Please include:

• Your order number

• A description of the issue

• A clear photograph of the entire product

• Close-up photographs showing the problem

• Photographs of the outer packaging and shipping label

After reviewing the information, we may provide an exchange, replacement, refund, or another appropriate solution based on the circumstances.

6. Contact Us

How can I contact NITECHAPEL?

For questions about orders, products, shipping, returns, or exchanges, email us at:

service@nitechapel.com

To help us assist you efficiently, include your order number and any relevant photographs or information.

How long does customer service take to respond?

Our customer service team normally responds within 24–48 hours, excluding weekends and public holidays.

Response times may be longer during promotional events, new product releases, or holiday periods.

Please avoid sending multiple emails about the same issue, as this may affect the order in which your request is processed.